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Please note: Product returns due to allergies must be less than 20% used upon return.

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The full name of the product that caused an allergic reaction.Please include the following information:

Your input will help us communicate this issue to the brand and also help us find an appropriate solution for you. If you have experienced an allergic reaction to one of our products please get in touch with our customer service team at and discontinue use of the product immediately. Warranty will be denied for items that are deemed to have been intentionally damaged or damaged due to misuse or user error. Beautopia will replace any dead on arrival items within 7 days of receiving that item. If a warranty claim is denied the customer will need to pay costs of repairing the item and the return freight cost. If the faulty item cannot be repaired, a replacement or refund will be offered.īeautopia has, as a condition of sale, a back to base warranty on all our products, postage is to be paid by customer and once warranty claim is accepted you will receive email updates which will indicate Beautopia will repair or replace the item and post back. In saying that, Beautopia will do all that it can to ensure that it is handled as quickly as possible, updating you through the process. Therefore Beautopia has no control as to the time frame. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each product.īeautopia has no control over manufacturer warranty and repair periods and cannot advise what they will be. Once Beautopia receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.Īll warranties are supplied by the manufacturer and not that of Beautopia. Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Beautopia takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post. Beautopia will not pay to return items in unacceptable condition. It is the customer’s responsibility to retrieve any items that Beautopia deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. We'll be in touch as soon as your return is complete. We will process your exchange, refund or store credit within 2 business days of your return arriving back to us. Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas.

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You can re-use your Beautopia Hair & Beauty packaging, or a similar sized box if you no longer have it.įollowing the instructions emailed to you, print your return shipping label, and tape it to the front of the box.ĭrop the parcel off at either an Australia Post Outlet, in a free standing post office box, or in your parcel locker. Pack up your item carefully, so it reaches us safely.

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One of our Customer Happiness Coordinators will contact you via email with instructions on how to get your item back to us. Please ensure you have emailed us before sending your item back - it makes the process a lot easier. To request a return, please email us at your order number, and attach a photo or short video of the fault. Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period. All returns must be in original condition, unopened and unused (unless faulty). Please keep your original receipt as proof of purchase. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. We do not give refunds if you simply change your mind or make a wrong selection.